1. Introduction
Welcome to My Help Bro (“Platform”, “we”, “our”, “us”). My Help Bro is a digital business directory and service marketplace that connects customers with vendors across various categories. By accessing, registering, or using our platform, you agree to comply with and be legally bound by these Terms and Conditions.
If you do not agree with any part of these terms, you must not use the platform.
2. Eligibility
To use My Help Bro, you must be at least 18 years old and capable of entering into a legally binding agreement. By using this platform, you represent and warrant that you meet these requirements.
3. User Registration & Accounts
Users can register as Customers or Vendors. You agree to provide accurate, complete, and up-to-date information during registration.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. My Help Bro shall not be liable for any loss or damage arising from unauthorized access to your account.
4. Vendor Accounts & Business Listings
Vendors can create and manage business listings on My Help Bro. By listing your business, you agree that:
- All information provided (business name, address, phone, services, pricing, images) is accurate and not misleading.
- You have the legal right to provide the listed services.
- You will keep your listing updated at all times.
My Help Bro reserves the right to edit, reject, or remove any listing that violates our policies.
5. Subscription Plans & Payments
Vendors may purchase subscription plans to enhance visibility and access premium features. All payments must be made in advance.
- Subscription fees are non-refundable unless explicitly stated.
- Failure to renew may result in suspension or removal of listings.
- Pricing, features, and benefits may change at any time without prior notice.
6. Customer Use of Platform
Customers may browse, search, and contact vendors through the platform. My Help Bro does not guarantee the availability, quality, or performance of any vendor service.
Customers are responsible for verifying vendor details before engaging in any transaction.
7. Reviews, Ratings & Feedback
Customers may post reviews and ratings based on their experience. By submitting content, you grant My Help Bro a non-exclusive, royalty-free license to use, display, and distribute such content.
We reserve the right to remove any content that is abusive, defamatory, fake, or violates our policies.
8. Prohibited Activities
Users agree not to:
- Post false, misleading, or fraudulent information
- Impersonate another person or business
- Use the platform for illegal activities
- Attempt to hack, disrupt, or damage the system
Violation may result in immediate account suspension or permanent ban.
9. Third-Party Services
My Help Bro may include links to third-party websites or services. We do not control or take responsibility for their content, services, or privacy practices.
10. Data Collection & Privacy
We collect user data to improve our services, personalize experience, and ensure platform functionality. By using My Help Bro, you consent to such data usage. We take reasonable steps to protect your data but cannot guarantee absolute security.
11. Intellectual Property Rights
All platform content including design, text, logos, and software is owned by My Help Bro. Unauthorized use, reproduction, or distribution is strictly prohibited.
Vendors grant My Help Bro permission to use their business content for marketing and promotional purposes.
12. Service Availability
We aim to provide uninterrupted service but do not guarantee continuous availability. The platform may experience downtime due to maintenance, updates, or technical issues.
13. Limitation of Liability
My Help Bro acts only as an intermediary platform. We are not responsible for any disputes, damages, losses, or issues arising between customers and vendors.
Under no circumstances shall My Help Bro be liable for indirect, incidental, or consequential damages.
14. Indemnification
You agree to indemnify and hold harmless My Help Bro from any claims, damages, liabilities, or expenses arising from your use of the platform or violation of these terms.
15. Account Suspension & Termination
We reserve the right to suspend or terminate accounts without prior notice if any user violates these terms or engages in harmful activities.
16. Refund & Cancellation Policy
All subscription payments are non-refundable. In rare cases, refunds may be issued at our sole discretion.
17. Modifications to Terms
My Help Bro may update these Terms and Conditions at any time. Continued use of the platform after updates constitutes acceptance of the revised terms.
18. Governing Law & Jurisdiction
These terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Tamil Nadu.
19. Contact Information
For any questions or concerns regarding these Terms, please contact us through our official support channels.